After the cancellation of my orders, they are expired but I did not get the money transfer back

I have cancelled my orders after upgrade at 25.04.2021. However, the orders I have cancelled did not proceed and the coins are not transfared to my wallet. I think there are other users are also having the same issues. Because you have this system bug for the moment, I do not want to loose money. Please, do cancel my orders on time immediatly and transfer my money back to my wallet…
** Case ID #70817626 **
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The funds will be released after the order is cancelled. If you still have any concern, please consult with Customer support.

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